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AAA Northern California, Nevada & Utah: Shuttle Driver/ Customer Service

AAA Northern California, Nevada & Utah

This is a Contract position in Fresno, CA posted November 22, 2021.

We call our club’s vision, mission, values, and supporting pillars ” Our House” because they are the foundation for all that we do.

We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.

As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.Why Work With Us:Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums401K Matching $1 to $1 up to 6% annuallyOpportunity for advancement15 Paid Days off, some Saturdays and no Sunday work hoursClean well equipped shops with high car countFree AAA Membership and numerous employee discounts Essential Functions Maintain proper levels of member/customer satisfaction.Answer telephones and assist customers with booking appointments and general service questions.Route customers to the proper staff member for more technical questions.Assist with invoicing and processing payments for customers.Assist with entering supplier invoices into the shop management software.Assist the General Manager with physical inventoriesAssist management with coordinating and holding employee meetings.Assist Service Advisors and General Manager with various administrative duties filing, mail processing, supply ordering, daily closing, etc.Maintain a clean and safe working environment.

Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

Knowledge/Skills/Abilities Good written verbal communication, ability to take direction wellBilingual communication skills (preferred)Basic Mathematical skills Education & Experience/Licenses & Certification Two (2) years of experience in a customer contact roleMust be 21 years of ageWork Environment/Physical RequirementsLifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment.

A percent of time is spent traveling by car to pick up parts and customers.

Long periods of time on their feet.AUTO