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(CSR) Customer Service Representative – Apply Today, Start Tomorrow FU

Local Firm Hiring!

This is a Full-time position in Fresno, CA posted December 2, 2020.

nnWe are an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Fresno office on a permanent basis.nn nnYou will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.nn nn nn nnThis role offers you the opportunity to work in a national firm that offers excellent career progression.nn nn nn nn nn nn Essential Skills: nn nnClear written and verbal communication skillsnn nn1+ years of prior experience is preferrednn nnStrong relationship management skillsnn nnAbility to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possiblenn nnBusiness acumen in the marketing and client relations field is preferrednn nnMust understand and comply with applicable regulations and standard operational proceduresnn nnMust ensure that all transactions are executed properly and meet compliance guidelinesnn nn nn nn Core Responsibilities: nn nnProvide high-quality service to each of our clientsnn nnMaintain client confidentiality at all timesnn nnManage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Proceduresnn nnResearch, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialistsnn nnCommunicates clearly with staff in a timely and professional mannernn nnIdentify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the clientnn nnVerify and maintain data qualitynn n n Job Requirements: n nn Essential Skills: nn nnClear written and verbal communication skillsnn nn1+ years of prior experience is preferrednn nnStrong relationship management skillsnn nnAbility to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possiblenn nnBusiness acumen in the marketing and client relations field is preferrednn nnMust understand and comply with applicable regulations and standard operational proceduresnn nnMust ensure that all transactions are executed properly and meet compliance guidelinesnn nn nn nnIf your background experience and skill set meet the requirements for our Customer Service Representative, apply today!nn