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Virtual Software Customer Support Manager

VirtualVocations

This is a Full-time position in Fresno, CA posted December 5, 2020.

A software company has an open position for a Virtual Software Customer Support Manager.

Core Responsibilities of this position include: Ensuring we are providing the best possible levels of customer service Managing and empowering your team of Customer Support Advocates Managing the relationship with our external vendor Position Requirements Include: 5+ years of experience working in customer facing roles/customer support with a focus on SaaS application 2+ years of people management experience leading a team Experience growing and scaling a successful team in a live chat or phone support environment Excellent communication and organizational skills, time-management and high emotional intelligence Experience working with Salesforce, Zendesk, Intercom or similar to support team workflows Experience working with cross-functional teamsSDL2017