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Inside Sales Team Lead

Lkq Corporation

This is a Full-time position in Fresno, CA posted July 6, 2021.

Job Summary:Lead and motivate Inside Sales Coordinators in generating sales through telephone or face-to-face customer contact at the branch location.

Oversee the coordination of in-house order filling and delivery activity of Route Salespersons to achieve the company’s objective of excellent customer service.

Essential Job Duties
• Assists with scheduling and oversees daily assignments to ensure quality control and maximum productivity of team members assigned.
• Generates and tracks new leads through research and cold calls to meet monthly sales goals.
• Coordinates and oversees processing of orders, working with customers to minimize returns and damaged goods, and working with warehouse team on shipments.
• Analyzes or resolves customer service issues or assists Inside Sales Coordinators in resolving customer service issues.
• Performs Inside Sales Coordinator duties to include maintaining customer relationships, processing orders accurately and efficiently, checking inventory levels, overseeing the coordination of in-house order filling and delivery activity of Route Salespersons, and soliciting new accounts.
• May sell inventory on a wholesale level.
• Initiate and support the continual improvement of LKQ’s quality improvement system.
• Assumes other duties as assigned.

Supervisory Responsibilities (Includes employment decisions such as hire, evaluate performance, promote, pay, discipline,and terminate):
• Establishes or adjusts work assignments to meet deadlines.
• Trains, coaches and motivates Inside Sales team.

Job Requirements:

Basic QualificationsEducation & Experience (Level of education AND years of experience are required):
• High school diploma or equivalent.
• 2+ years of prior telephone sales, customer service relations and/or route sales, or 1+ years of previous Inside Sales Coordinator experience.

Preferred Qualifications (Include qualifications that are desired but optional):
• Some college coursework.
• Prior automotive experience and knowledge of automotive parts.Knowledge/Skills/Abilities (Includes needed certifications, systems knowledge, job skills, characteristics, competencies, etc.):
• Must have knowledge of automotive parts and have patience, self-discipline, and good communication skills.
• Must be able to work in cooperation with others.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must be able to convey product information and availability to customers and to internal personnel.
• Must possess the ability to deal tactfully with customers.
• Must be organized, motivated, and a self-starter.
• Must be able to lead and train others.

Essential Physical Demands/Work Environment (i.e.

lifting demands, travel requirements, etc.):
• Must have the flexibility to work variable schedules, including weekends.
• Must have the ability to work in an environment where frequent interruptions may occur.
• Must be able to work under pressure comfortably.