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Inside Sales Team Lead


This is a Full-time position in Fresno, CA posted June 19, 2021.

Job Summary:Lead and motivate Inside Sales Coordinators in generating sales through telephone or face-to-face customer contact at the branch location. Oversee the coordination of in-house order filling and delivery activity of Route Salespersons to achieve the company’s objective of excellent customer service.Essential Job Duties • Assists with scheduling and oversees daily assignments to ensure quality control and maximum productivity of team members assigned.• Generates and tracks new leads through research and cold calls to meet monthly sales goals.• Coordinates and oversees processing of orders, working with customers to minimize returns and damaged goods, and working with warehouse team on shipments.• Analyzes or resolves customer service issues or assists Inside Sales Coordinators in resolving customer service issues.• Performs Inside Sales Coordinator duties to include maintaining customer relationships, processing orders accurately and efficiently, checking inventory levels, overseeing the coordination of in-house order filling and delivery activity of Route Salespersons, and soliciting new accounts.• May sell inventory on a wholesale level.• Initiate and support the continual improvement of LKQ’s quality improvement system.• Assumes other duties as assigned.Supervisory Responsibilities (Includes employment decisions such as hire, evaluate performance, promote, pay, discipline,and terminate):• Establishes or adjusts work assignments to meet deadlines.• Trains, coaches and motivates Inside Sales team.Basic QualificationsEducation & Experience (Level of education AND years of experience are required):• High school diploma or equivalent.• 2+ years of prior telephone sales, customer service relations and/or route sales, or 1+ years of previous Inside Sales Coordinator experience.Preferred Qualifications (Include qualifications that are desired but optional):• Some college coursework.• Prior automotive experience and knowledge of automotive parts.Knowledge/Skills/Abilities (Includes needed certifications, systems knowledge, job skills, characteristics, competencies, etc.):• Must have knowledge of automotive parts and have patience, self-discipline, and good communication skills.• Must be able to work in cooperation with others.• Must be attentive to detail and ensure accuracy in work assignments.• Must be able to communicate effectively with others.• Must be able to convey product information and availability to customers and to internal personnel.• Must possess the ability to deal tactfully with customers.• Must be organized, motivated, and a self-starter.• Must be able to lead and train others.Essential Physical Demands/Work Environment (i.e. lifting demands, travel requirements, etc.):• Must have the flexibility to work variable schedules, including weekends.• Must have the ability to work in an environment where frequent interruptions may occur.• Must be able to work under pressure comfortably.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled