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IT Helpdesk Representative

ACS Solutions

This is a Contract position in Fresno, CA posted November 25, 2021.

Job Title: Helpdesk Representative Duration: 04 Months Contract Pay rate: $19.71/hr on W2 Location: Cranberry Township Pennsylvania 16066 Area.

Job Description: The Service Analyst job family forms part of the Service Management track within the IT function.

Members of this family provide support to end-users and provide pro-active monitoring of computer system through ITIL methodology best practices of Incident, Problem and Knowledge centered support.

Position Description: Provides support to end users and IT systems on a variety of issues.

Identifies, researches, and resolves technical problems.

Responds to telephone calls, emails, and personnel requests for technical support.

Documents, tracks, and monitors problems to ensure timely resolutions.

Works directly with customers on resolving problems that typically take greater time and experience to resolve.

Participates in various projects to monitor and improve responsiveness to customer.

Plans and monitors goals.

Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.

Job Requirements: Minimum Required Qualifications:
• A 4-year degree in Information Technology, or related discipline
• 1-3 years technical support experience in a computer-related area
• Knowledge of commonly used concepts, practices, and procedures in the related field
• Working knowledge of related ITIL standards or best practices o IT networks and voice services o IT security and Disaster recovery o Process control and monitoring Thanks and Regards, MAYANK KUMAR Team Recruitment A: 2400 Meadowbrook Parkway, Duluth, GA 30096 P: (1) 770-255-7926 Email: mayank.kumar1acsicorp.com ABOUT ACS GROUP.

– ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally.

Our operating brands have provided targeted services and solutions for more than 50 years.

We serve our clients through four operating companies: Website: www.acsicorp.com