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Biolife Plasma Services: Operations Manager – Brand New Fresno Location

Biolife Plasma Services

This is a Full-time position in Fresno, CA posted September 18, 2021.

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use.

I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description About BioLife Plasma ServicesEvery day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases.

While you focus on our donors, we’ll support you.

We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

We are currently looking to hire individuals who have a California Certified Phlebotomy Technician 1 License (CPT1), a California Certified Phlebotomy Technician 2 License (CPT2), a California Clinical Laboratory Scientist License (CLS), or a California Medical Laboratory Technician License (MLT).

This position is eligible for a required licensing reimbursement if a current license is not held at time of application.

Position will be based out of our brand new plasma donation facility in Fresno, CA opening June 2022!

May require paid travel for training purposes.

OBJECTIVES/PURPOSEResponsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel and facilities management functions.

Supervises the daily functions and staff activities across departments to optimize operational efficiency.

ACCOUNTABILITIESEmployee development (60%):Initiate and deliver staff communications, network and local.Oversee and ensure all employees are properly, timely, and accurately trained in technical areas.Providing timely and accurate feedback to both hourly and exempt staff members.Developing employee talent, through regular meetings, goal check-ins, development plans, etc.Administer year-end review process and compensation changes.Assist in management of the recruiting process.


phone screens, interviews, offers, on-boarding)May support and conduct management training.Provide leadership to ensure donor retention, high customer service levels, production monitoring and cost data.Operations Management (40%):Supervise the operations within the facility: Maintain compliance with all federal, state, local and company regulations related to quality of product, employee and donor safety.Manage facility audit processes and help to resolve any related issues that arise from the audit: Collaborating with Regional Manager and management team to prepare for and host internal and external auditors.

Ensuring timely response and closure to audit observations.Perform analysis of related data to promote efficient operations: Forecasting and attaining production and cost goals, while assuring compliance with Shire, local and federal regulations.Resolve related facility issues and manage inquiries for facility information.May assist in center production issues.

DIMENSIONS AND ASPECTSTechnical/Functional (Line) ExpertiseCurrently licensed or certified in the state where duties will be assigned: Certified Phlebotomy Technician 1 (CPT1), Certified Phlebotomy Technician 2 (CPT2), Clinical Laboratory Scientist (CLS), or Medical Laboratory Technician (MLT).Minimum of three years’ experience preferably in a medical or other regulated field, or an equivalent com bination of education and experience.Must have excellent interpersonal, leadership, organizational and technical skills.Ability to attract, retain, motivate and develop a team of diverse individuals.

Demonstrated ability to multi task, prioritize, and communicate with senior management.Requires weekend and extended work periods.Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.

LeadershipIntegrityFairnessHonestyPerseverancePutting the patient at the centerBuilding trust with societyReinforcing our reputationDeveloping the business Decision-making and AutonomyConsults center management teams to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.Coordinates with external vendors and contractors for building maintenance and other contracted services.Authority to make hiring/separation decision regularly (involuntary must collaborate with HR) InteractionResponsible for providing exceptional customer service to donors (external) and fellow employees.Refers to Group/Regional management for guidance on high-impact and/or sensitive decisions.Advises and counsels all staff on operational, safety, and customer service concerns.Delivers performance and review feedback to all staff.Reports to Group Manager and/or Regional Operations Lead.

InnovationMay participate in the management of projects and new initiatives within the center or across centers.Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

ComplexityRequires ability to stand and walk for entire work shift.Potential exposure to blood borne pathogens.Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting up to 50 pounds.Requires ability to communicate verbally with donors, in person and on the phone.Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.Potential exposures to blood borne pathogensOccasional travel.

(Less than 10%) EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:Essential:High School Diploma or equivalent required.Current license or certification in the state where duties will be assigned: Certified Phlebotomy Technician 1 (CPT1), Certified Phlebotomy Technician 2 (CPT2), Clinical Laboratory Scientist (CLS), or Medical Laboratory Technician (MLT) Desired: Associates or Bachelor’s degree highly desirable.

ADDITIONAL INFORMATIONFLSA Classification (US) ExemptOther duties and responsibilities as assigned.

EEO StatementTakeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations USA CA Fresno Worker Type Employee Worker Sub-Type Regular Time Type Full time