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Client Manager, Merchant Services

Fresno First Bank

This is a Full-time position in Fresno, CA posted June 11, 2021.

At Fresno First Bank, we truly believe that our people are our greatest asset – and we treat them as such. We offer exciting and interesting opportunities for dedicated, hard-working professionals. If you share our values and passion for providing clients with opportunities to achieve their aspirations and personal success- apply today!

Our Values:

Teamwork: We all pitch in to provide the high caliber service our customers deserve. We have to trust and rely on each other to execute our work with purpose and efficiency – however difficult the task might be. We are constantly thinking about the next step and the next opportunity.

Relationships: Building mutually beneficial relationships is curtail to the long-term success of our organization. By immersing ourselves in the business ventures we empower, we come to understand our customers as people with real human needs rather than just numbers.

Authentic: We say what we mean, and we mean what we say. Internally that means holding each other accountable and owning up to mistakes. It also means being straight forward with customers. 

Commitment: Our pride of ownership is strong. Every day, we bring our best in order to support our customers and represent the bank.

Employment with Fresno First Bank will allow you to earn competitively, grow professionally and enjoy a collaborative and compassionate culture that rewards good ideas, good work, and initiative.

The Client Manager is responsible to develop new and deepen existing business banking relationships through selling merchant payment processing (including Visa, MasterCard, Discover, American Express, electronic check acceptance, gift cards, etc.) and the corresponding hardware and software to high potential customers. The individual leader will collaborate and partner closely with the ISO partners to integrate and develop comprehensive strategies to attract new banking client relationships in this sector. This position requires a high degree of integrity, professionalism, excellent communication and time management skills as well as the acumen to plan and achieve aggressive financial goals. 

• Self-source new merchant sales opportunities and partner with bank personnel to meet the needs of new and existing clients.

• Develop relationships with ISO partners to cross-sell high value banking solutions to help meet their clients’ needs.

• Act as a principal point of contact to external ISO partners, and as the primary contact for large corporate clients.

• Together with your supervisor, develop strategic sales objectives and report results on a monthly basis.

• Provide direct, high touch support & service to customers as it relates to the merchant services product.

• Establish and maintain relationships with customers, businesses, civic and service organizations to promote goodwill and develop new business; installation and integration of equipment, as well as ongoing support of existing merchants to promote client retention. 

• Develop implementation plans and coordinate installation and training of services between client and bank departments. 

• Work closely with Relationship Managers, Loan Officers and other business development staff to promote the merchant services products. 

• Network with outside referral sources and current customer base for additional referrals, and work with bank partners to generate referral sources for sales opportunities. 

• Ensure completion of any required paperwork for new customers. 

• Analyze merchant statements, develop proposals in our proprietary format and deliver formal presentations to prospective merchants. 

• Be familiar with the market area demographics and competition

• Participate in various bank and community functions and activities to promote the bank’s positive image and the Merchant Services department. 

• Understand and support bank philosophy, personnel policies, products, and campaigns to staff and public. 

• Maintain a thorough understanding of bank procedures and all banking regulations (such as Reg CC, Bank Secrecy Act, Reg E, Consumer Protection Regulations, etc.) as they pertain to the performance of your job

• Other duties as assigned